Mass Hire South Shore Career Center Front Desk Customer Service Specialist

The Mass Hire South Shore Career Center (MHSSCC) is part of the state-wide Mass Hire Career Center network established throughout the Commonwealth of Massachusetts. For more information please visit https://www.mass.gov/masshire-career-centers

These centers provide an integrated array of high-quality services so that workers, job seekers, and businesses can conveniently find the help they need under one roof in easy to reach locations. Mass Hire Career Centers are designed to help businesses find qualified workers and help job seekers obtain employment and training services to enhance their careers. The MHSSCC operates a comprehensive career center in the City of Quincy, as well as an access point in the Town of Plymouth to provide these services to the people and businesses within the twenty-two community South Shore Workforce Area.

The City of Quincy d/b/a South Coastal Career Development Administration is the One -Stop Operator for the South Shore Workforce Area. We currently have an opening for a Career Center Front Desk Customer Service Specialist to join our team in Quincy.

Summary

The Front Desk Customer Service Specialist is the first point of contact, in a fast-paced high-volume career center greeting customers seeking job search assistance and unemployment insurance navigation. The Front Desk Customer Service Specialist will work in conjunction with the goals and objectives of the City of Quincy Workforce Development Department and the Mass Hire Department of Career Services and work in compliance with all WIOA regulations, Career Center Standard Operating Procedures and City of Quincy Employee Handbook.

Essential Functions:

  • Excellent communication skills answering customer inquiries.
  • Listening skills, triage customers inquiries resolving questions and concerns.
  • Multi-task and organization skills are essential.
  • Professional telephone manner for multi-line telephone/paging systems.
  • Follow-up on voicemail messages
  • Schedule workshops, recruitments and job fairs using MOSES
  • Assist in Resource Area
  • Working knowledge of Windows, Microsoft Word and Outlook.
  • Knowledge of social media.
  • Special projects

 

Program Knowledge

  • RESEA program
  • WPP program
  • Unemployment Navigation
  • Special events, programs and partners

Competencies:

  • Communication Proficiency
  • Teamwork Orientation
  • Demonstrated Customer Service Skills
  • Thoroughness
  • Time Management
  • Microsoft Office Platform (Windows, Word, Outlook)
  • MOSES

Reports to:

Career Center Director

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment:

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, scanner and fax machines

Position Type/Expected Hours of Work

This is a full-time position.  Days and hours of work are Monday through Friday, 8:30 a.m. – 4:30 p.m.  (Flextime -Depending upon the demands of the career center)

Travel

Limited travel (10%) is expected for this position.

Required Education and Experience

Associate Degree with 2 years of experience providing customer service or related services.

Other Duties:

Duties, responsibilities and activities may change at any time with or without notice.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.

To Apply:

Email your interest in the position to: cfolan@masshiresouthshorecc.com

Deadline is: 4:30 pm on Friday September 13, 2019

Mass Hire South Shore Career Center Director

The Mass Hire South Shore Career Center (MHSSCC) is part of the state-wide Mass Hire Career Center network established throughout the Commonwealth of Massachusetts. For more information please visit https://www.mass.gov/masshire-career-centers

These centers provide an integrated array of high-quality services so that workers, job seekers, and businesses can conveniently find the help they need under one roof in easy to reach locations. Mass Hire Career Centers are designed to help businesses find qualified workers and help job seekers obtain employment and training services to enhance their careers. The MHSSCC operates a comprehensive career center in the City of Quincy, as well as an access point in the Town of Plymouth to provide these services to the people and businesses within the twenty-two community South Shore Workforce Area.

The City of Quincy d/b/a South Coastal Career Development Administration is the One -Stop Operator for the South Shore Workforce Area. We currently have an opening for a Career Center Director to join our team in Quincy/Plymouth.

Primary responsibilities will include:

The Career Center Director is responsible for providing strong leadership and direction in the administration, planning, operations and budgeting for the career centers.  The Career Center Director is directly responsible for managing and supervising a team of MHSSCC career center staff.  The Director will perform advanced managerial and profession work planning, organizing and direction of federal and state employment training programs which are delivered by staff throughout the MHSSCC region.  The Career Center Director strengthens the Career Center system through continuous improvement processes, and innovative business practices that maximize resources, foster partnerships, and engage employers to ensure a skilled, motivated, and adaptable workforce capable of meeting the emerging labor market needs, now and in the future. The Career Center Director works in compliance with the Workforce Innovation and Opportunity Act of 2015 regulations, MHSSCC Standard Operating Procedures and City of Quincy Employee Handbook.

Essential Functions:

  • Lead the career services operation to ensure efficient, timely, and effective programs and services to its users.
  • Work with the MHSSCC management team, Workforce Board, Workforce Partners and related agencies to collaboratively plan and implement service delivery strategies which lead to successful outcomes for customers and attainment of goals.
  • Develop short- and long-term operating plans including budgets, programs and services, personnel, technology/other equipment, and space.
  • Establish workforce program goals and standard operating procedures, which are in compliance with WIOA and other Federal and State workforce programs.
  • Provides guidance and leadership to staff, including the overseeing and planning of staff training/development on a continuous basis including the cross training of staff in multiple disciplines that promotes integrated services.
  • Conducts staff evaluation (includes merit consideration), professional development, and related personnel matters.
  • Direct all aspects of eligibility determination and certification. Assures collection of necessary documentation and completion of required forms to satisfy state and federal policies and regulations.
  • Oversee all applicable Federal and State regulations and requirements. Acquire and interpret all information on changes and additions to regulations and requirements.
  • Provide response and/or resolution to client center issues arising in any phase of service delivery to clients and/or contractors.
  • Support the development and maintenance of quality standards to ensure an environment of continuous improvement.
  • Oversee the physical aesthetics of the facility creating a pleasant and professional environment.
  • Coordinate evolving customer flow processes and resolve operational issues as they arise.
  • Network within the business and civic community regarding center services.
  • Work with the Fiscal Officer and Workforce Board to develop the annual Integrated Budget for Career Center Operations. Manage budget expenditures to remain in fiscal compliance.  Assure that resources are linked with the necessary functions or programs and are in a state of compliant spending.
  • Represent the MHSSCC at local, regional and state meetings, programs and events throughout the year.

 

Competencies:

Business Acumen

Change Agent

Collaboration Skills

Communication Proficiency

Decision Making

Ethical Conduct

Leadership

Results Driven

Technical capacity

 

Reports to:

Executive Director City of Quincy Workforce Development Department

Supervisory Responsibility

Direct and supervise all City of Quincy Career Center Staff and provide functional supervision over all Career Center Partners staff.

Work Environment:

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Type/Expected Hours of Work

This is a full-time position.  Days and hours of work are Monday through Friday, 8:30 a.m. – 4:30 p.m.  (Flextime -Depending upon the demands of the career center)

Travel

Limited travel (25%) is expected for this position.

Required Education and Experience

BS, advanced degree (MPA or MBA) preferred with 10 years previous experience in a Workforce Employment/Training Program.  Demonstrated ability to supervise professional, technical and administrative subordinate employees.  Knowledge of the principles, practices, methods and techniques relating to the operation and administration of Workforce Development programs with specific knowledge and understanding of Federal and State funded programs and initiatives and their respective implementing regulations and guidelines.

Other Duties:

Duties, responsibilities and activities may change at any time with or without notice.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.

To Apply:

Send resume and cover letter to:

City of Quincy d/b/a South Coastal Career Development Administration

15 Cottage Avenue, Suite 302

Quincy, MA 02169

Attn: Ron Iacobucci, Director

Email resume and cover letter to: riacobucci@masshiresouthshorewb.com

Deadline for applications: 4:30 pm on Wednesday September 18, 2019

Mass Hire South Shore Career Counselor

The Mass Hire South Shore Career Center (MHSSCC) is part of the state-wide Mass Hire Career Center network established throughout the Commonwealth of Massachusetts. For more information please visit https://www.mass.gov/masshire-career-centers

These centers provide an integrated array of high-quality services so that workers, job seekers, and businesses can conveniently find the help they need under one roof in easy to reach locations. Mass Hire Career Centers are designed to help businesses find qualified workers and help job seekers obtain employment and training services to enhance their careers. The MHSSCC operates a comprehensive career center in the City of Quincy, as well as an access point in the Town of Plymouth to provide these services to the people and businesses within the twenty-two community South Shore Workforce Area.

The City of Quincy d/b/a South Coastal Career Development Administration is the One -Stop Operator for the South Shore Workforce Area. We currently have an opening for a Career Counselor to join our team in Quincy/Plymouth.

Summary

The Career Counselor works with general supervision to complete goals and objectives of the City of Quincy Workforce Development Department and the Mass Hire Department of Career Services.  The career counselor is the primary contact for the jobseeker handling all inquiries pertaining to career services support, workforce training programs, referrals to partners and community resources.  The career counselor will work in compliance with all WIOA regulations, Career Center Standard Operating Procedures and City of Quincy Employee Handbook.

Essential Functions:

  • Identify substantial or significant barriers to employment if applicable. Conduct counseling interviews (assessment) with individual client or groups of clients who may or may not have substantial and/or significant barriers to employment. Assess the type and extent of the barriers.
  • Career plan participants who are requiring individualized services after completing a comprehensive assessment. Conduct interviews and document all services in MOSES.
  • Review and analyze participant information obtained through interviews, records, tests and observation to determine employment and training interests, vocational aptitudes and abilities.
  • Determine Title I eligibility for services and programs. Answer inquiries concerning eligibility, procedures and benefits using WIOA guidelines to inform clients and other interested parties.
  • Conduct comprehensive career counseling based on labor market analysis.
  • Critique and update résumé.
  • Coach on basic interviewing skills
  • Organize and present job readiness workshops and develop other support services tailored to meet the unique needs of the career center population.
  • Create and maintain information on various training options available for adult and dislocated workers.
  • Document all services, including supportive services, in MOSES.
  • Complete and submit all required training paperwork to appropriate management staff. Prepare required paperwork for ITAs and Trade Customers
  • Follow-up with training vendors and clients for attendance and performance.
  • Actively market and recruit to a variety of MOU partners and community groups.
  • Follow-up and document outcomes (exits and obtained employment).
  • Administer and interpret various aptitude tests and assessment tools.
  • Gather, compile and maintain current labor market data to provide information to jobseekers requesting advice on the current labor market and projected employment opportunities.
  • Work with Business Service Representatives on vetting/referring potential jobseekers for positions available.
  • Provide customer service support at the front desk and resource area.

 

Program Knowledge

  • Comprehensive knowledge of the Career Pathway Model and its integration with career readiness and/or training services.
  • Comprehensive knowledge of the priority of service populations such as working with Veterans, DTA (Dept. of Transitional Assistance), MRC (Mass. Rehabilitation Commission) and MCB (Mass. Commission for the Blind).
  • Comprehensive knowledge of the RESEA program.

 

Competencies:

Effective written and communication skills

Demonstrated Customer Service Skills

Interviewing Skills

Labor Market tools (Mass CIS, Burning Glass)

Résumé building proficiency

Thoroughness

Time Management

Microsoft Office Platform (Windows, Word, Excel, Outlook, PowerPoint)

Web Search Techniques

Social Media

MOSES

Reports to:

Manager Career Services

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment:

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

Position Type/Expected Hours of Work

This is a full-time position.  Days and hours of work are Monday through Friday, 8:30 a.m. – 4:30 p.m.  (Flextime -Depending upon the demands of the career center)

Travel

Limited travel (10%) is expected for this position.

Required Education and Experience

Bachelor Degree with 2 years of experience providing career or related services such as employment and/or training placement, employment counseling, vocational training counseling, educational counseling or rehabilitation counseling or any equivalent combination.

Other Duties:

Duties, responsibilities and activities may change at any time with or without notice.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.

To Apply:

Send resume and cover letter to:

City of Quincy d/b/a South Coastal Career Development Administration

1515 Hancock Street, Suite 101

Quincy, MA 02169

Attn: Cathy Folan, Director

Email resume and cover letter to: cfolan@masshiresouthshorecc.com

Deadline for applications: 4:30 pm on Wednesday September 4, 2019

Mass Hire South Shore LEAD Program Youth Career Counselor Position

Organization:

The MassHire South Shore Workforce Board (MHSSWB) is part of the state-wide MassHire Workforce network established throughout the Commonwealth of Massachusetts under the Executive Office of Labor and Workforce Development.

The MHSSWB is tasked with ensuring the alignment of strategic, market driven workforce goals and initiatives through the collaboration of local businesses, educational institutions and community partners.  The MHSSWB works in collaboration with the MassHire South Shore Career Center (MHSSCC) to support the workforce needs of businesses and jobseekers.  The MHSSCC facilities provide an integrated array of high-quality services so that workers, job seekers, and businesses can conveniently find the help they need under one roof in easy to reach locations. The MHSSCC operates a comprehensive career center in the City of Quincy, as well as an access point in the Town of Plymouth to provide these services to the people and businesses within the twenty-two community South Shore Workforce Area. For more information please visit www.masshiresouthshorewb.com and www.masshiresouthshorecc.com.

The City of Quincy d/b/a South Coastal Career Development Administration is the One -Stop Operator for the South Shore Workforce Area. We currently have an opening for a LEAD Program Youth Career Counselor to join our team. The LEAD Program Youth Career Counselor will work in compliance with all organization Standard Operating Procedures and City of Quincy Employee Handbook.

Summary:

The Youth Career Counselor (LEAD Program) works with the MHSSWB and MHSSCC Youth Team to provide an effective workforce development system for youth and young adults (age 14-24) in our service delivery area, which includes 22 cities and towns on the South Shore.

The person filling this newly developed role will run the LEAD (formerly BOG) program, which is funded by Commonwealth Corporation and which focuses on providing services to youth and teens committed to the Massachusetts’ juvenile justice system. We seek an energetic person with a demonstrated ability to connect with and maintain relationships with young people; particularly those youth who have significant barriers to success. Our ideal candidate has effective written, oral, interpersonal and organizational skills, the ability to think creatively and utilize problem solving skills, and a good sense of humor.

Essential functions for this position center on Youth Development and Case Management:

  • Build relationships with participants to gain trust and foster self-agency in their decisions
  • Conduct intake and assessment interviews and create individualized career plans, with short-term and long-term goals for participants
  • Collaborate with other career center employees to identify and recruit potential employer partners
  • Prepare youth for employment and/or training, including career exploration activities, which lead to a good fit in a job or program. Work with youth on labor market research, job search strategies, creating and editing resumes and cover letters, work readiness skills development, and assessing post-secondary options
  • Follow participant progress after program/employment placement
  • Create opportunities for participants that facilitate competency development through activities that focus on education, occupation & life skills
  • Evaluate and determine eligibility for programs and/or training monies
  • Maintain files and records for each participant and enter and maintain timely and accurate records and case notes in databases
  • Maintain relationships with program partners at the Department of Youth Services (DYS) to assure timely communications about participants
  • Stay informed about all local service & support providers and programs and refer/connect customers when appropriate
  • Participate in organizational/departmental planning sessions, training and staff meetings

Additional work activities might include the coordination of activities & outreach:

  • Conduct offsite recruitment & enrollment sessions
  • Develop relationships with employers and connect them to opportunities for student internships, student job shadows, and teacher externships
  • Provide training assistance and program oversight to YouthWorks programs
  • Conduct periodic surveys to assess programs & determine changing needs
  • Develop audience specific marketing materials
  • Participate in high school, college, and community organization career & resource fairs, work readiness trainings and information sessions
  • Create and maintain social media content and presence
  • Attend Youth Advisory Board meetings
  • Provide written reports about youth programming when requested

 

Required Education and Experience:

  • Either an associate’s degree with at least three years of experience, or a bachelor’s degree is required, preferably in counseling, education, social work ,psychology, or a closely related field
  • Experience that includes providing job placement and/or career development services to young people
  • Prior work with court involved youth and knowledge of the mission of the Department of Youth Services
  • Experience working with individuals from diverse socioeconomic, cultural, racial and ethnic backgrounds
  • Proficiency with Microsoft Office Platform (Windows, Word, Excel, Outlook, PowerPoint)
  • Capacity to comfortably use social media platforms

 Desired Qualifications:

  • Knowledge of community resources and businesses in our region
  • Previous database entry and reporting experience
  • Fluency in a second language

Reports to:

Director of Youth Services- MassHire South Shore Workforce Board

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment:

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines 

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are mainly Monday through Friday, from 8:30 a.m. – 4:30 p.m., but the position requires flexibility and the ability to occasionally work evenings/weekends to accommodate program needs. The final candidate will be required to agree to a CORI check.

Travel

This position will include a great deal of travel to various locations across the South Shore region (and some outside our region), so candidates must have a valid Massachusetts driver’s license and a reliable car.

 

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.

To Apply:

Send resume and cover letter to:

City of Quincy d/b/a South Coastal Career Development Administration

15 Cottage Avenue, Suite 302

Quincy, MA 02169

Attn: Dean Rizzo, MHSSWB Executive Director

Email resume and cover letter to: drizzo@masshiresouthshorewb.com

Deadline for applications: 4:30 pm on Friday September 13, 2019

MassHire South Shore Manager of Youth Services Position

Organization:

The MassHire South Shore Workforce Board (MHSSWB) is part of the state-wide MassHire Workforce network established throughout the Commonwealth of Massachusetts under the Executive Office of Labor and Workforce Development.

The MHSSWB is tasked with ensuring the alignment of strategic, market driven workforce goals and initiatives through the collaboration of local businesses, educational institutions and community partners.  The MHSSWB works in collaboration with the MassHire South Shore Career Center (MHSSCC) to support the workforce needs of businesses and jobseekers.  The MHSSCC facilities provide an integrated array of high-quality services so that workers, job seekers, and businesses can conveniently find the help they need under one roof in easy to reach locations. The MHSSCC operates a comprehensive career center in the City of Quincy, as well as an access point in the Town of Plymouth to provide these services to the people and businesses within the twenty-two community South Shore Workforce Area. For more information please visit www.masshiresouthshorewb.com and www.masshiresouthshorecc.com.

The City of Quincy d/b/a South Coastal Career Development Administration is the One -Stop Operator for the South Shore Workforce Area. We currently have an opening for a Manager of Youth Services to join the MHSSWB team. The Manager of Youth Services will work in compliance with all organization Standard Operating Procedures and City of Quincy Employee Handbook. 

Summary:

The Manager of Youth Services is responsible for the overall coordination of new and existing youth initiatives by the MHSSWB and MHSSCC Youth Team in the 22-community South Shore Service Delivery Area for the purpose of creating, enhancing and implementing an innovative youth strategy that prepares youth and young adults (age 14-24) for success in the labor force. Specifically, the Manager of Youth Services shall provide leadership in the areas of: (1) youth policy, planning and strategy; (2) programs and data management; (3) program coordination and oversight; (4) communications, advocacy and outreach; and (5) resource development.

Essential Functions:

In the Areas of Policy, Planning and Strategy

  • Convene the Youth Advisory Committee and ensure the planning, organizing and managing of all related functions and activities
  • Serve as regional lead in the implementation of youth workforce development programs, services and strategies established by the Commonwealth of MA.
  • Serve as subject matter contact on laws, regulations, policies (federal and state), directives and issuances related to youth, and provide this information with guidance and interpretation to the Executive Director, Youth Advisory Committee, MHSSWB, local officials and community partners
  • Collaborate with the MHSSCC to develop effective youth strategies and oversee implementation of those strategies
  • Participate in and present at forums on youth issues
  • Research and analyze data; issue reports on topics and trends to assist with board strategy and youth program design
  • Actively participate in strategic and operational planning
  • Compose the youth portion of the MHSSWB Annual Plan and the Strategic Plan
  • Work with the Executive Director, business leaders, local officials, school districts and regional partners to regularly assess local needs and recommend policies and initiatives
  • This position is part of an overall workforce team for the region and thus may be required to assist in the design and implementation of programs/events or initiatives undertaken by the overall MHSSWB organization

In the Areas of Program and Data Management and Oversight

  • Execute all aspects of competitive Request for Proposal (RFP) process for WIOA youth programs
  • Plan, coordinate and oversee the implementation of all youth programs, including Title I WIOA, YouthWorks, Connecting Activities, etc.
  • Supply vendor management: negotiate, award and monitor youth contracts
  • Serve as MHSSWB designee to federal, state and other funders for compliance and/or reporting issues
  • Collaborate with the MHSSWB’s Fiscal Officer on contract execution and disbursement/utilization of approved youth-related funds
  • Adopt a systematic approach to ensure that all staff consistently employ positive youth development practices

In the Areas of Communications, Advocacy and Outreach

  • Develop and implement a marketing plan for youth services
  • Represent the MHSSWB at local, regional and state forums
  • Convene, coordinate and collaborate with stakeholders to advance the MHSSWB’s youth priorities and foster effective partnerships
  • Develop a network of area youth providers to build trust, assess needs and facilitate collaborative projects
  • Write and disseminate youth MHSSWB policy information
  • Draft MHSSWB youth-related press releases

In the Areas of Resource Development

  • Collaborate with other staff to research, prepare and secure federal, state, corporate and private grants related to youth employment, education and/or training
  • Work with state partners (such as EOWLD, DCS, DESE, etc.) and participate in statewide meetings on a consistent basis

Required Education and Experience:

  • Bachelor’s degree required. Master’s degree preferred
  • Minimum of five (5) years’ experience in the public workforce system or social services arena with a focus on youth employment issues. Experience with youth service elements as required by the Workforce Innovation and Opportunity Actstrongly preferred
  • Minimum of three (3) years’ experience in and knowledge of public policy, non-profit sector, grant-funded environment(s)
  • Minimum of three (3) years in program and data management
  • Minimum of three (3) years’ experience handling complex data: research, analysis and writing
  • Demonstrates experience with successful grant-writing
  • Experience in strategic planning and continuous quality improvement
  • Experience in coalition-building among diverse groups including business, education and community
  • Superior organizational skills including time and project management
  • Superior communication skills, both oral and written
  • Excellent and effective team player
  • Computer proficiency in Microsoft Word, Excel and Database Management

Desired Qualifications:

  • Comprehensive knowledge of the Youth WIOA program
  • Comprehensive knowledge of the YouthWorks program
  • Comprehensive knowledge of the Connecting Activities program
  • Knowledge of best practices and current trends related to workforce development programming for youth                                               

Competencies:

  • Effective written, oral, interpersonal and organizational skills
  • Ability to think creatively and utilize problem solving skills
  • Capacity to build and maintain partnerships with schools, employers and other organizations
  • Possess skills to ensure a safe, inclusive, welcoming and respectful program environment
  • Ability to manage program staff and promote professional growth and development
  • Ability to advocate on behalf of the program, its participants and staff
  • Ability to create and manage systems for effective program operation
  • Knowledge of Labor Market tools (Mass CIS, Burning Glass)
  • Consistent use of time management strategies
  • Proficiency with Microsoft Office Platform (Windows, Word, Excel, Outlook, PowerPoint)
  • Proficiency with Web Search Techniques
  • Knowledge of Social Media platforms
  • Familiarity with MOSES

Reports to:

Executive Director- MassHire South Shore Workforce Board

Supervisory Responsibility

This position will supervise the MassHire Youth Career Counselors, the School to Work Connecting Activities Coordinator, temporary youth staff who might be hired under specific grants (e.g. YouthWorks) and interns

Work Environment:

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are mainly Monday through Friday, from 8:30 a.m. – 4:30 p.m., but the position requires flexibility and the ability to occasionally work evenings/weekends to accommodate program needs. The final candidate will be required to agree to a CORI check.

Travel

Significant travel (at least 50%) is expected for this position. This position will include travel to various locations across the South Shore region as well as regional meetings across the Commonwealth, so candidates must have a valid driver’s license and a reliable car

Other Duties:

Duties, responsibilities and activities may change at any time with or without notice.

 

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.

To Apply:

Send resume and cover letter to:

City of Quincy d/b/a South Coastal Career Development Administration

15 Cottage Avenue, Suite 302

Quincy, MA 02169

Attn: Dean Rizzo, MHSSWB Executive Director

Email resume and cover letter to: drizzo@masshiresouthshorewb.com

Deadline for applications: 4:30 pm on Friday October 4, 2019

MassHire South Shore Manager of Business Services Position

Organization:

The MassHire South Shore Workforce Board (MHSSWB) is part of the state-wide MassHire Workforce network established throughout the Commonwealth of Massachusetts under the Executive Office of Labor and Workforce Development.

The MHSSWB is tasked with ensuring the alignment of strategic, market driven workforce goals and initiatives through the collaboration of local businesses, educational institutions and community partners.  The MHSSWB works in collaboration with the MassHire South Shore Career Center (MHSSCC) to support the workforce needs of businesses and jobseekers.  The MHSSCC facilities provide an integrated array of high-quality services so that workers, job seekers, and businesses can conveniently find the help they need under one roof in easy to reach locations. The MHSSCC operates a comprehensive career center in the City of Quincy, as well as an access point in the Town of Plymouth to provide these services to the people and businesses within the twenty-two community South Shore Workforce Area. For more information please visit www.masshiresouthshorewb.com and www.masshiresouthshorecc.com.

The City of Quincy d/b/a South Coastal Career Development Administration is the One -Stop Operator for the South Shore Workforce Area. We currently have an opening for a Manager of Business Services to join the MHSSWB team. The Manager of Business Services will work in compliance with all organization Standard Operating Procedures and City of Quincy Employee Handbook.

Summary:

The Manager of Business Services is responsible for the overall coordination of new and existing business assistance programs and initiatives by the MHSSWB and MHSSCC Business Services Team in the 22-community South Shore Service Delivery Area. Specifically, the Manager of Business Services shall provide leadership in the areas of: (1) the administration of existing and development of new Sector Strategies Initiatives to support priority and critical industries in the region; (2) conduct data analysis, research, and evaluation as needed to support workforce development efforts in priority, critical and emerging industries; (3) provide program coordination and oversight; (4) lead efforts to identify and build career pathway tools and resources in corresponding priority, critical and emerging industries; (5) undertake communication, advocacy and outreach efforts to businesses and associated community partners; and (6) assist in resource development to support business initiatives and workforce development needs of the region.

Essential Functions and Duties:

  • Direct the MHSSWB Sector Strategy Initiatives and ensure the planning, organizing and managing of all related functions and activities associated with these initiatives.
  • Work in collaboration with the MHSSCC Business Services Team in the planning, organizing and managing workforce development resources and services to address the employment needs of the regions business sector.
  • Work with the MHSSCC Business Services Team to provide or arrange Workforce Training Fund Program technical assistance and other business resource information sessions for local businesses, including review, comment, and technical assistance with WTFP applications.
  • Enhance the MHSSWB mission by being active and visible in the community, working closely with business and industry, community based organizations, public and private educational institutions and other interested partners.
  • Work with the MHSSWB Executive Director, Board of Directors, Sector Strategy Committees, Manager of Youth Services, MHSSCC staff and other partners to implement the business services strategies and objectives outlined in the MHSSWB strategic plan.
  • Develop and maintain strategic partnerships with businesses, local and regional business associations, municipal economic development representatives and state business / economic development agencies to develop and support the MHSSWB workforce development agenda.
  • Ensure the organization is serving the region appropriately, is addressing labor market challenges in relation to the regional economy, and is continually improving quality and performance.
  • Work with staff and partners to provide effective strategies to ensure the employee skills needed by priority, critical and emerging industries are being met through the coordination with local schools, colleges and training providers.
  • Researches and analyzes statistics and related information that describes the status of the labor market in the South Shore region, including internal and external data.
  • Researches and analyzes the needs and interests of the residents of the local labor market, including youth and adults, in relation to job placement and training services available in the South Shore region.
  • Assist in the development, implementation and evaluation of data collection systems that provide information needed to manage the local/regional workforce development system.
  • Direct the collection of appropriate labor market data and information that can be used to provide business intelligence and guidance to employers, MHSSCC Team, educational institutions, community based organizations and other key regional stakeholders / partners.
  • Prepare labor market information/reports upon request; prepare performance reports on assigned initiatives for a variety of audiences; prepare narrative reports for funding sources as necessary.
  • Communicate effectively with the Board, staff and committees when required, and provide in a timely and accurate manner, all information necessary to make informed decisions.
  • Work with the Executive Director and staff to support the organizations grant writing efforts and other revenue generating initiatives to support the goals and objectives of the organization.
  • Work with staff and partners in the development of career pathway programs, on-the-job training / apprenticeship programs and internship opportunities.
  • Perform MHSSWB administrative duties, and assume other tasks and responsibilities as the Executive Director may assign.
  • Participate when appropriate on state-wide activities and initiatives, including ad hoc task forces and committees, representing the needs of the South Shore region as state-wide decisions and policies are set.
  • Work with staff in organizing and running meetings, workshops, programs, events, and public relation efforts including the development of news items for the website, social media and newsletters.
  • Monitor federal and state legislation related to workforce development issues and work with the Executive Director, staff and Board to engage legislators, local officials, and other stakeholders in support of possible MHSSWB action on selected matters.
  • Assist the Executive Director and staff in the planning and implementation of workforce systems and functions of the MHSSWB to ensure compliance with applicable federal and state laws, contract stipulations, grant requirements and the MHSSWB internal policies and procedures.
  • Work with state partners (such as EOWLD, MDCS, MOBD, etc.) and participate in statewide meetings on a consistent basis.
  • Serve as subject matter contact on laws, regulations, policies (federal and state), directives and issuances related to business services, and provide this information with guidance and interpretation to the Executive Director, staff, local officials and community partners as appropriate.
  • Actively participate in strategic and operational planning for the organization.
  • This position is part of an overall workforce team for the region and thus may be required to assist in the design and implementation of programs/events or initiatives undertaken by the overall MHSSWB and MHSSCC organizations. 

Required Education and Experience:

  • Bachelor’s degree required. Master’s degree preferred
  • Minimum of five (5) years’ experience in a workforce development, business development and/or economic development
  • Minimal of five (5) years’ experience working with the business sector and business associations
  • Minimum of three (3) years’ experience in and knowledge of public policy, non-profit sector, grant-funded environment(s)
  • Minimum of three (3) years in program and data management
  • Minimum of three (3) years’ experience handling complex data: research, analysis and writing
  • Demonstrates experience with successful grant-writing
  • Experience in strategic planning and continuous quality improvement
  • Experience in coalition-building among diverse groups including business, education and community
  • Superior organizational skills including time and project management
  • Superior communication and presentation skills, both oral and written
  • Experience in data collection, establish facts and drawing valid conclusions
  • Excellent and effective team player
  • Computer proficiency in Microsoft Word, Excel and Database Management                                       

Competencies:

  • Effective written, oral, interpersonal and organizational skills
  • Ability to think creatively and utilize problem solving skills
  • Capacity to build and maintain partnerships with employers, schools and other organizations
  • Possess skills to ensure a safe, inclusive, welcoming and respectful program environment
  • Ability to manage program staff and promote professional growth and development
  • Ability to advocate on behalf of the program, its participants and staff
  • Ability to create and manage systems for effective program operation
  • Ability to relate to employers and to translate their human resource needs into policy and program decisions
  • Ability to communicate with and translate the needs and concerns of diverse constituencies.
  • Understanding the development and implementation of a Strategic Plan
  • Knowledge of Labor Market tools (Mass CIS, EMSI, Burning Glass)
  • Consistent use of time management strategies
  • Proficiency with Microsoft Office Platform (Windows, Word, Excel, Outlook, PowerPoint)
  • Proficiency with Web Search Techniques
  • Knowledge of Social Media platforms

 Reports to:

Executive Director – MassHire South Shore Workforce Board

Supervisory Responsibility

This position will supervise temporary staff who might be hired under specific grants and interns as appropriate, and provide functional supervision for the MHSSCC Business Service Representatives.

Work Environment:

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are mainly Monday through Friday, from 8:30 a.m. – 4:30 p.m., but the position requires flexibility and the ability to occasionally work evenings/weekends to accommodate program needs.

Travel

Significant travel (at least 50%) is expected for this position. This position will include travel to various locations across the South Shore region as well as regional meetings across the Commonwealth, so candidates must have a valid driver’s license and a reliable car.

Other Duties:

Duties, responsibilities and activities may change at any time with or without notice.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.

To Apply:

Send resume and cover letter to:

City of Quincy d/b/a South Coastal Career Development Administration

15 Cottage Avenue, Suite 302

Quincy, MA 02169

Attn: Dean Rizzo, MHSSWB Executive Director

Email resume and cover letter to: drizzo@masshiresouthshorewb.com

Deadline for applications: 4:30 pm on Friday October 4, 2019